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Service availability

Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law before opening an account or placing any wager. The legality of online gaming varies significantly by region; some jurisdictions restrict or prohibit online sports betting, casino games, or both. We recommend users consult local legal counsel if they are uncertain about the regulatory status in their area. hotspin operates transparently and works with payment partners and banks that operate within applicable regulatory frameworks. If you live in a jurisdiction where our services are not permitted, we cannot process your account or accept your wagers.

Account eligibility

To open an account on hotspin, you must be of legal age in your jurisdiction — typically 18 years or older, though some jurisdictions set a higher age threshold. You must provide accurate personal information during registration, including your full name, email address, and mobile number. Account creation requires a valid government-issued ID and a live selfie for identity verification (KYC). We use this information to confirm your identity, prevent fraud, and comply with anti-money-laundering regulations. Accounts that fail verification or provide false information will be closed and any funds forfeited. We reserve the right to reject applications or suspend accounts that appear to violate our terms or applicable law. No account may be transferred or sold to another person; each account is tied to its original owner's identity.

Local-law responsibility

Users are solely responsible for ensuring that their access to and use of hotspin complies with the laws and regulations of their jurisdiction. We are not liable for any legal consequences arising from a user's violation of local law. Some jurisdictions prohibit or restrict online gambling; others require licensing or impose tax obligations on users. It is the user's responsibility to understand these rules before accessing our platform. If you are unsure whether online gaming is permitted in your location, we strongly recommend seeking legal advice. Our terms of service and privacy policy are subject to applicable international law and the specific jurisdiction in which the user is located. By opening an account on hotspin, you acknowledge that you are complying with all relevant laws and agree to indemnify us against any legal claims arising from your non-compliance.

Data and privacy scope

hotspin collects personal data for account creation, identity verification, payment processing, and regulatory compliance. This includes your name, email, phone number, date of birth, government ID information, and payment-method details. We use this data to operate the platform, process deposits and withdrawals, detect fraud, and comply with anti-money-laundering laws. Your data is encrypted and stored on secure servers. We do not share your information with third parties except where required by law or for legitimate business purposes (payment processing, fraud prevention, regulatory reporting). You can access, update, or request deletion of your personal data by contacting our support team. Our full data practices are detailed in our Privacy Policy, which you can review at any time on our website.

Contact for legal inquiries

If you have legal questions, compliance inquiries, or wish to report a breach, you can contact our legal team via the contact form on our website or by email. Please include as much detail as possible about your inquiry. Legal and compliance matters are typically reviewed within 3–5 business days. For urgent data-protection or privacy concerns, mark your email as urgent and our team will prioritize your request. Our support channels also accept questions about our terms, license status, regulatory framework, and dispute-resolution process. We maintain an open line of communication with users and regulatory authorities to ensure transparency and uphold industry standards. If you believe we have violated your rights or applicable law, you have the right to file a complaint with your local regulatory authority or pursue legal remedies according to the jurisdiction that governs our terms of service.